Return & Exchange Policy

Last Updated: [16/05/2024]

Your Satisfaction is Our Priority

At Versa Vista Home, we want you to be completely satisfied with your food and grocery purchases. If you are not satisfied with your order for any reason, we offer hassle-free return and exchange options to ensure your peace of mind.

Eligibility

  • To be eligible for a return or exchange, items must be unused, unopened, and in their original packaging.
  • Perishable food items or items with expiration dates may not be eligible for return or exchange.
  • Non-perishable food items may be eligible for return or exchange within [number] days of delivery.

How to Initiate a Return or Exchange

  1. Contact Us: If you wish to return or exchange an item, please contact our customer service team at info@versavistahome.com or call us at +1 951-751-8944 to initiate the process.
  2. Provide Information: Please provide your order number and a brief description of the reason for the return or exchange.
  3. Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions on how to return the item.
  4. Return Shipping: You are responsible for return shipping costs unless the return is due to a defect or error on our part.

Exchange Process

  • If you would like to exchange an item for a different product or size, please follow the same steps outlined above.
  • Once we receive the returned item and verify its eligibility, we will process the exchange and ship the replacement item to you.

Refund Process

  • Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  • If the return is approved, we will issue a refund to your original payment method within [number] business days.
  • Please note that shipping fees and any applicable taxes are non-refundable.

Contact Us

If you have any questions or need assistance with the return or exchange process, please don't hesitate to contact our customer service team:

  • Email: info@versavistahome.com
  • Phone: +1 951-751-8944
  • Address: 316 West Avenue L, Calimesa, CA 92320, United States

Our team is here to assist you and ensure that your shopping experience with Versa Vista Home is enjoyable and stress-free.